Virgin Wines - You're anything but crap!
One minute and twenty five seconds.
That's how long it took, from Virgin Wines answering the phone (no being on hold, no "your call is important to us, we'll get to you sometime soonish" messages, just straight through to an operator!), verifying I was who I say I am, confirming my Discovery Club changes (loose the 6 bottles of red, replace them with the S/Blanc from the previous case) and thanking me for my call. From start to finish it was less than 90 seconds of my time.
That's what Customer Service should be like.
